![]() I try to opt out of these when I can, and after reading the terms (to which, of course, by “continuing to use” my TV, I had already agreed), I found that you could only do so by mailing a written notice to their lawyers - something I fully intended to do today. The change was actually made last fall (though no notification appears to have been sent out) but only came into effect recently, and now, some weeks later, users are being informed by this questionable method. ![]() So they’ve added a pre-arbitration arbiter to further distance legal threats from materializing. ![]() This requires anyone with legal complaints to take them to Roku lawyers first, who will conduct a “Meet-and-Confer” call and then “make a fair, fact-based offer of resolution” that will no doubt be generous and thoughtful. Tech companies love this one dirty trick to save millions! (Full disclosure, our parent company requires arbitration as part of its dispute resolution policy as well.)īut what is actually new on perusal of the terms is a whole “Informal Dispute Resolution” section. They only find out later, when the company does something heinous and consequences are negligible. It’s common these days as a way of limiting liability, and users often have little or no recourse. The terms, of course, include a forced arbitration agreement that prevents the user from suing or taking part in lawsuits against Roku. By continuing to use our products or services, you are agreeing to these updated terms.” We encourage you to read the updated Dispute Resolution Terms. Users (at least, this user) received an email the day before saying that “we have made changes to our Dispute Resolution Terms, which describe how you can resolve disputes with Roku. The devices are unusable until the user agrees. In this case we can’t redirect anything addressed to ‘Mr and Mrs’, unless we’ve received specific instructions from both people.Roku users around the country turned on their TVs this week to find an unpleasant surprise: The company required them to consent to new dispute resolution terms in order to access their device. Is your spouse staying at the old address? Sometimes we have to deliver mail as it’s addressed, for example, if your name is Mr George Brown and the new occupant is Mr Gregory Brown, anything addressed to Mr G Brown will be delivered to your old address. See our Redirection terms and conditions for more information.Īre there people living at your old address with similar names?
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